COMMAND CENTRE
Executive Dashboard
BUSINESS THESIS
Build a property-performance company, not a co-hosting job.
The founder wins and protects owner relationships while the operating system carries routine guest, supplier and property workflows.
20%proposed core management fee
plus GST where applicable
plus GST where applicable
Launch blockers
Resolve first- Employment restraints and confidentiality
- Victorian licensing / authority to act
- Trust-money and owner-fund handling
- Owner agreement, insurance and legality
Scale gates
Controlled growth- 3-property pilot
- 10-property first scale gate
- 20-property operating capacity review
- 35+ properties only with zone support
NEXT GOVERNED ACTION
Complete legal clearance and select the pilot territory.
SALES ENGINE
Owner Pipeline
| Owner | Property / Area | Source | Stage | Potential | Next action |
|---|
PORTFOLIO
Property Register
ACCEPTANCE GATE
Onboarding & Compliance
Completion0 / 12
Automatic rejection / pause triggers
- Short-stay use prohibited or uncertain
- Owner refuses required compliance evidence
- Insurance inadequate
- Unsafe or poorly maintained property
- Unrealistic guaranteed-income expectations
- Economics do not support professional management
- Location outside service zone
- Severe unresolved neighbour conflict
Money-flow rule
Until legal advice confirms otherwise, owner rental funds must not pass through the company’s ordinary operating account.
DAILY EXECUTION
Operations Centre
| Priority | Task | Property | Type | Due | Status |
|---|
SERVICE NETWORK
Supplier Register
| Supplier | Service | Zone | Status | Backup | Rating |
|---|
Supplier governance standard
Primary + backup for critical servicesInsurance / licences verified where relevantAgreed response timesClear invoicing rulesGuest-facing conduct standardsPerformance reviewed regularly
SCENARIO MODELLER
Portfolio Economics
Illustrative annual scenario
Gross booking value$0
Management-fee revenue$0
Ancillary revenue$0
Total business revenue$0
Estimated direct costs$0
Illustrative contribution$0
Scenario only—not a forecast. Excludes overhead, tax and owner/property-specific variability.COMMERCIAL MODEL
Offer & Pricing
Full-Service Management
20% + GST
Of clearly defined completed-stay accommodation revenue.
- Bookings and calendars
- Guest communications
- Pricing oversight
- Cleaning and maintenance coordination
- Reviews and owner reporting
Property Launch
$1,250–$3,500 + GST
One-off setup based on property complexity.
- Assessment and market review
- Listing strategy and copy
- Supplier and access setup
- Guest guide and house rules
- Launch QA
Minimum Monthly Fee
$350–$500 + GST
Greater of percentage or minimum fee.
- Administration coverage
- Low-season continuity
- Owner-blocked dates protection
- Portfolio discipline
Ancillary revenue
Draft fee definition
20% plus GST of accommodation revenue actually received for completed stays, excluding cleaning fees, government levies, refundable deposits, damage reimbursements and amounts later refunded. Final wording requires legal and tax review.
EXECUTION
90-Day Launch Roadmap
GOVERNANCE
Decision Register
FOUNDATION
Project Foundation
Purpose
Create a professionally governed, multi-channel short-stay property management company that manages the complexity of guest accommodation while protecting owner assets and improving sustainable property performance.
Owner promise
We manage the daily complexity of short-stay accommodation while protecting your property, strengthening the guest experience and helping you achieve sustainable rental performance.
Strategic end state
A recurring-revenue enterprise with documented systems, strong owner relationships, local supplier networks, technology-enabled operations and the capacity to function without the founder personally performing every routine task.
Ideal owner
Time-poor, interstate or overseas owners; owners of holiday or inherited homes; underperforming self-hosts; and investors who value professional management, transparent reporting and proactive property care.
Non-negotiable principles
Quality before property countNo guaranteed owner returnsNo casual handling of owner moneyNo dependence on one platformNo legally uncertain propertiesEvery process must be delegable
PRODUCTION ARCHITECTURE
Cloud Control Plane
Identity & Roles
Production target: authenticated access with Founder/Admin, Operations, Finance/Reporting and Read-only roles. Sensitive actions must be server-authorised, not merely hidden in the browser.
D1 Data Model
Central records for owners, properties, compliance items, suppliers, tasks, statements and governed decisions. Browser localStorage remains a migration source only.
Audit & Backups
Every material record change should carry timestamps and actor identity. Scheduled database backups and controlled exports become mandatory before live portfolio operation.
Production Migration Gate
Architecture rule: do not place identity documents, payment-card data, passwords, trust-account credentials or other high-risk secrets into the static/browser layer. Release 4 defines the production boundary; the server-side Worker/D1 deployment should be activated only after Cloudflare resources and access controls are configured.